International FAQs

Frequently asked questions on international delivery

Delivery

Do you deliver to my country?

We currently deliver to 39 countries – check the list here

Do you deliver to BFPO or PO box addresses?

Sorry, but we’re unable to deliver to BFPO addresses, and we reserve the right not to deliver orders if we believe that the address is not secure, for example to a communal postal address or PO box. If this affects your order, we’ll notify you as soon as possible.

How much does it cost?

Deliveries to Europe cost £7.50 per order, and £10 for the rest of the world; this is a flat rate, no matter how many items are in your order.

How long does it take?

Delivery lead times vary depending on the country and the carrier, but generally average out at 3-7 working days for Europe, and 3-9 days for the rest of the world. Find out more

Does the delivery need to be signed for?

In some cases yes, but this depends on the local carrier and the value of the order. We'd advise you to assume that someone needs to be there to sign for the parcel if possible when you enter the address for delivery - we're happy to deliver to a work address, for example.

International shopping at John Lewis

Which products can I order for international delivery?

We're sorry that not everything we sell online in the UK is eligible for international delivery, for reasons connected with logistics, legalities and warranties. Having selected your country, you’ll only be presented with products that qualify for international delivery; View the list of excluded products here

How do I convert clothing sizes?

Can I claim a price match internationally?

Sorry – we don’t price match competitors who operate outside the UK.
Find out more about Never Knowingly Undersold

What are your terms and conditions?

Ordering, payment & taxes

How do I place an order?

  • Simply select the country that you want to deliver to by changing the flag at the top of the page.
  • Browse and add the items you would like to purchase to the online basket, and when ready to pay click through to our secure checkout
  • Once you've provided your delivery and billing address, you'll be offered a selection of different payment methods
  • After your payment has been authorised, we'll send confirmation that your payment and order has been processed successfully, and email a receipt.

What payment options do you accept?

All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT.

Do I have to pay VAT on my order?

Under UK & EU VAT Law, VAT is due on all sales to private individuals where delivery is to an address in the EU.

What rate of VAT is charged on my orders?

Under the EU Distance Selling regime VAT must be charged for deliveries within the EU. UK VAT will normally be due, but once John Lewis International Ltd's sales into an EU country have exceeded the threshold for VAT registration, it is obliged to register in the country of destination and account for VAT at the rate of tax in force in that territory.

The country of taxation is indicated on the invoice that has been emailed to you.

Why am I required to pay VAT (or similar import taxes) when the parcel arrives at the border of my country?

UK VAT is not due where the delivery is made to a destination outside the EU. However you are responsible for ensuring that the goods are declared correctly on arrival into the country of destination and must pay any import taxes and duties at that time. These are not included in the price charged by John Lewis International.

What happens with duty payments?

  • Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation
  • The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges
  • If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges
  • Unfortunately we have no control over these charges and cannot predict what they may be, so we’re unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any non-EU country before ordering products to be delivered there.

Cancellation & returns

What do I do if I want to cancel my order?

  • We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to order additional items, please place a new order.
  • If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on +44 (0)1698 54 54 54 between 7am and midnight, 7 days a week (UK time), or email us here (to arrange returns only). Please be ready to quote your order number and order date
  • If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.

Consumer Contracts Regulations 2013 (EU only)

This legislation offers you the following cancellation rights when you buy online or by phone:


  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services
  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address
  • You can cancel by email: customerservices@johnlewis.com , or call
    +44 (0)1698 54 54 54
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This excludes the cost of delivery
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

What do I do if my order arrives and it’s faulty, damaged or the wrong thing?

  • If we’ve sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us on +44 (0)1698 54 54 54, 7 days a week, 7am to midnight (UK time)
  • We’ll refund any postal charges you incur to return these items

How do I return something I don’t want?

  • To return items, please package them securely and send the parcel back to the address shown on your delivery note using the sticky label provided. Please obtain a certificate of postage
  • If the item is simply unwanted or you've changed your mind, please return it within 35 days of receiving the order, unused and undamaged and with all original packaging. Please note that you'll also need to pay for postage
  • If we’ve sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us on +44 (0)1698 54 54 54, 7 days a week, 7am to midnight (UK time)
  • We’ll refund any postal charges you incur to return these items.

Do I have to pay for returns?

  • If the item is simply unwanted or you've changed your mind, please return it to us within 35 days of receiving your order, unused and undamaged and with all original packaging. Please note that you’ll need to pay for postage
  • If we’ve sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us on +44 (0)1698 54 54 54, 7 days a week, 7am to midnight (UK time).
  • We’ll also refund any postal charges you incur to return these items