Complaints process
We hope that you're pleased with any purchase you've made or service you've received from us, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell the relevant John Lewis & Partners team about it so that we can try to put matters right.
Complaint handling and dispute resolution process
Contact us straight away
In the first instance, if you're in one of our shops, do ask to speak to a manager, or call or email the shop as soon as possible.
If you're still not happy with our response, please contact us using one of these options. If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.
Johnlewis.com
By post:
Customer Relations Department
John Lewis & Partners
PO Box 3586
Glasgow G73 9DW
For problems or queries with your purchase or service from johnlewis.com
Our Shops
By post:
Customer Relations Department
John Lewis & Partners
PO Box 3586
Glasgow G73 9DW
For problems or queries with your purchase or service from one of our shops
Technical support
Email: technicalsupport@johnlewis.com
By post:
Customer Relations Department
John Lewis & Partners
PO Box 729
Exeter, EX1 9QZ
For problems or queries with an electrical or technology product you've bought from us
ESCALATING THE COMPLAINT
If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:
Email: Head_of_Customer_Service@johnlewis.co.uk
By post:
Head of Customer Service
John Lewis & Partners
171 Victoria Street
London SW1E 5NN
Alternative dispute resolution
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link