It's easy to avoid accidents and injuries at home with little precautions. Here we offer advice and
tips on how to use our products safely, whether that's by affixing chests of drawers to walls or
ensuring you have the right size car seat for your child

Product safety
for Baby and Child

Product safety
for Furniture,
Home Accessories & Outdoors

Product safety
for Blinds &
Window Dressings

Product safety
for Electricals

Summer safety

Whether they're bouncing on trampolines or playing in
the garden, make playtime fun with our tips for summer safety

Safety notices and product recalls

Kikki K Copper scented candle

Stock number 765 82917

The safety of our customers is very important to us, so as a precaution we’re recalling the Kikki K Copper scented candle. This is because there is a risk the glass container may overheat or shatter if allowed to burn to the base, so the supplier has requested the recall.

If you have bought one of these items since April 2016 from a
John Lewis shop or johnlewis.com, please stop using it, and return it to your nearest John Lewis shop or Waitrose Food & Home as soon as possible for a full refund, or to your nearest Kikki K store.

 

For further information you can visit www.kikki-k.com, email info@kikki-k.com or call their UK team on 0782 5784 503.

We’re very sorry for any inconvenience or disappointment this product recall may cause you.

Last updated: 28 March 2017

Little Live Pets toys

The safety of our customers is very important to us, so as a precaution on behalf of Character Options Ltd we’re recalling the following products:

751 70103 Lil Pet Frog

751 70104 Lil Pet Frog Lily Pad

This is because the manufacturer has discovered a design defect that presents a potential safety issue if the batteries are removed. If you've bought one of these items, please stop using it. Although there is minimal risk of injury, please don’t open the frog’s battery compartment or remove the battery.  

To return the product and receive a free replacement, please call the supplier's recall helpline:

0161 633 9808 (UK) 8.30am - 5pm, Monday to Friday

+44 161 633 9808 (ROI)

or visit www.recall.moosetoys.com for information regarding the return or disposal of the product.

We’re very sorry for any inconvenience or disappointment this product recall causes.

Last updated: 28 February 2017

Fat Face Yarmouth textured zip-through knitted top/ Fat Face Cowes overhead sweat top

These Fat Face women's tops were sold via johnlewis.com, and we have emailed any customers identified as having purchased them.

Yarmouth textured zip-through top: 211/16851-57 Ivory, 211/10721-27 Rose Mist, 211/10731-37 Ocean surf, 211/11091-97 Lilac ice

Cowes overhead sweat top 211/16881-87 Ivory

 

If you haven't received an email, please be aware that the manufacturer has ideintified a potential flammability risk if the garment comes into contact with a naked flame.

The safety of our customers is of paramount importance, so on behalf of Fat Face we’re asking you to return the product to your nearest Fat Face or John Lewis shop for a full refund. If you’re unable to return it to a shop, there are other methods of return - find out more here.

We’re very sorry for any inconvenience or disappointment this product recall causes. 

Last updated: 27 February 2017

Hotpoint / Indesit condenser and vented tumble dryers, manufactured between April 2004 and September 2015

The manufacturer has identified a potential safety concern with these tumble dryers, where in some rare cases excess fluff can come into contact with the heating element and present a fire risk.

If you have one of these tumble dryers, please stop using it and unplug it from the power supply.

Check your model number on this website:  http://safety.hotpoint.eu or http://safety.indesit.eu, or contact Indesit for next steps should your model need corrective action  - call free 0800 151 0905.


Last updated: 23 February 2017
 

HP Hewlett Packard notebook batteries

HP has announced a voluntary safety recall and replacment programme for certain Notebook computer batteries. The affected batteries were sold between March 2013 to December 2016 and were sold as accessories or spares. 

Please recheck your battery, even if you did so previously and were informed that it wasn't affected. You don't need to do so if you've already received a replacement battery.

To check if your battery is affected, please visit http://www.hp.com/go/batteryprogram2016  If your battery shows as being affected, please stop using it immediately, remove it from your Notebook, and follow HP's instructions on obtaining a replacement.

We're sorry for any inconvenience this causes.

Updated 1 February 2017

Philips Hue Ambience Still Spotlight, black and white

The manufacturer has identified a potential issue with a small number of these products, whereby the product may become loose or break off in use. 

Stock numbers: 105 22119 and 105 22120

If you've bought one of these units, please stop using it immediately and return it to your nearest John Lewis for a refund or to exchange for an alternative product.

We're sorry for any inconvenience this causes.

Last updated: 26 January 2017

Liz Earle Superskin Concentrate for Night 2ml (complimentary sample)

We've recently become aware that small traces of glass have been found in one batch of this product (batch number 6T).

As a precautionary measure, Liz Earle is recalling all products with batch numbers 6T 6F and 6P. You'll find the batch code on the cap of the vial and on the outer sleeve.

Please stop using the product immediately and bring it to your nearest Liz Earle counter to arrange a replacement, alternative product or refund.

We're sorry for any inconvenience this causes.

Last updated: 26 January 2017

 

John Lewis food processors, DFP14BCNJLU and DLC2009
Stock numbers: 855 47802 and 855 41904

We have identified a potential issue where in some rare instances cracks may be found in riveted blades which could lead to a portion of the blade to detach.

We are conducting a voluntary riveted blade replacement for the John Lewis processors:
DFP14BCNJLU (stock no. 855 47802) and DLC2009 (855 41904) sold between 2007 and 2013.

If you own one of these models and it has a riveted blade, please contact the supplier, using the free phone number 0800 9888 104 to arrange for a free replacement blade.

Last updated: 22 December 2016

John Lewis Wooden Shape and Colour Sorting Board

The safety of our customers is very important to us, so as a precaution we’re recalling the John Lewis Wooden Shape and Colour Sorting Board from sale. This is because we have identified a potential issue during the manufacturing of these items that may cause the ball on the blocks to become detached, which presents a choking hazard. We have had no reported incidents, but are recalling this product as a precaution.

Stock number: 789 11170

This product has been sold by John Lewis since 27 September 2016. If you have bought this item, please stop using it immediately and return it to your nearest John Lewis shop as soon as possible for a full refund.

Last updated 7 December 2016

Children’s Corduroy Dungarees, 0-3 years

The safety and wellbeing of our customers is our highest priority, therefore as a precautionary measure we are recalling the following items as we have identified a potential issue that could result in the poppers becoming detached. If you have one of these items please stop using it immediately.

Style numbers:
733329    316345
733306    733307
733308    316347

Please refer to the product label for the style number. These products have been sold in John Lewis and selected Waitrose shops since 3 July 2016.

For purchases made in a John Lewis shop or online at johnlewis.com, please return the item to your nearest John Lewis for a full refund. If purchased in a Waitrose Food and Home, please return it to your nearest Food and Home shop for a full refund.

Last updated: 26 October 2016

Medela breast pump

The safety and wellbeing of mothers and children is Medela's highest priority.

That is why, as a precautionary measure, we have launched a voluntary replacement program for UK (Type G) detachable power plugs. This replacement program is in response to a few isolated reports in which a detachable UK power plug reportedly broke apart as the plug was being removed from the wall, exposing live parts. These plugs were sold with Swing, Swing maxi, and Freestyle breast pumps from 2012 to September 18, 2016. The pumps themselves are not affected, only the detachable plugs. As a precautionary measure, Medela asks customers to comply with the following:

1. While removing an affected power supply adapter for UK sockets, please remove the plug slowly and deliberately, apply as little force as possible, and handle the whole adapter with utmost attention and caution. If you apply a certain level of force, an affected detachable power plug might break apart.

2. If the detachable power plug breaks, turn off the power source before removing it from the wall. Remove the detachable power plug from the power socket and do not use it before a replacement is sent to you.

3. You may use the breast pumps Swing and Swing Maxi with batteries.

4. If you have an affected plug, please contact Medela immediately. We will send you a free plug replacement as soon as possible. Please keep the power supply base, which is not affected. You can register online for your free plug at www.medela.com/ukplug or contact Medela UK customer service at 0044 (0)161 776 0400.

Last updated: 17 October 2016

Toshiba battery replacement programme

Toshiba has announced a voluntary recall to replace Panasonic battery packs manufactured for and used with certain Toshiba laptops sold between June 2011 and January 2016.

The battery packs were sold with new laptops and as accessories, or replacement battery packs in the course of repair. Because there is a possibility that the battery packs can overheat, they could pose a burn or fire hazard. Toshiba is offering a free replacement for affected battery packs.

If your battery pack is part of Toshiba's recall/replacement programme, Toshiba recommends you turn off the laptop and remove the battery pack immediately. You can continue using your laptop safely by powering the laptop with an AC adapter power until you receive a replacement battery pack.

For more information, please visit the Toshiba website.

Last updated: 17 May 2016