All electrical products you buy from us are guaranteed for a minimum of 2 years, at no extra cost. With Added Care, you'll enjoy the same benefits for a period of up to 5 years, while also adding further benefits not included in the original guarantee.
ADDED CARE FOR YOUR TECHNOLOGY
Minimum 2-year guarantee included
at no extra cost
Buy Added Care for 2 years'
accidental damage cover*
Add to your peace of mind with accidental damage insurance for your technology
INCLUDES
Accidental damage
If your product is damaged accidentally, Added Care means you won’t have to pay for repairs.
Repair or replacement
If we can’t repair your product, we’ll arrange for it to be replaced with one of the same make and model up to the original purchase price. Or, when not available, one of a similar specification.
No excess
If your product is accidentally damaged and you need to make a claim, there are no excess charges to pay and it won’t affect your home or travel insurance policies.
Worldwide cover
Your product is covered for accidental damage outside the UK for a total of up to 30 days in any 12-month period.
Collection or at-home repairs
Depending on the product, we’ll either collect it by courier for repair or arrange a call-out by one of our technicians.
* When a 3-year John Lewis & Partners guarantee is offered on laptops, desktops, tablet computers and cameras, the Added Care will be a 3-year accidental damage policy
ADDED CARE FOR YOUR SMALL APPLIANCE
Minimum 2-year guarantee included
at no extra cost
Buy Added Care for 2 years'
accidental damage cover
Add to your peace of mind with accidental damage insurance for your small appliances
INCLUDES
Accidental damage
If your appliance is damaged accidentally, Added Care means you won’t have to pay for repairs.
New for old replacement
If we can’t repair your appliance, we’ll arrange for it to be replaced with one of the same make and model up to the original purchase price. Or, when not available, one of a similar specification.
No excess
If your appliance is damaged accidentally and you need to make a claim, there are no excess charges to pay, saving you from claiming on your home or travel insurance policies.
Worldwide cover
Your appliance is covered for accidental damage outside the UK for a total of up to 30 days in any 12 month period.
Collection or at-home repairs
Depending on the product, we’ll either collect it by courier for repair or arrange a call-out by one of our technicians.
ADDED CARE FOR YOUR MOBILE PHONE
2-year guarantee included
at no extra cost
Buy Added Care for 2 years'
accidental damage cover
Add to your peace of mind with accidental damage insurance for your mobile phone
INCLUDES
Accidental damage
If your phone is damaged accidentally, Added Care means you won’t have to pay for repairs.
Repair or replacement
If we can’t repair your appliance, we’ll arrange for it to be replaced with one of the same make and model up to original purchase price. Or, when not available, one of a similar specification.
No excess
If your appliance is accidentally damaged and you need to make a claim there are no excess charges to pay, saving you from claiming on your home or travel insurance policies.
Worldwide cover
Your appliance is covered for accidental damage outside the UK for a total of up to 30 days within any 12-month period.
Collection or at-home repairs
We’ll either collect it by courier for repair or arrange a call-out by one of our technicians.
A PRODUCT YOU CAN RELY ON DESERVES
A PRODUCT YOU CAN RELY ON DESERVES
PROTECTION THAT LASTS FOR YEARS
PROTECTION THAT LASTS FOR YEARS
A PRODUCT YOU CAN RELY ON DESERVES
A PRODUCT YOU CAN RELY ON DESERVES
PROTECTION THAT LASTS FOR YEARS
PROTECTION THAT LASTS FOR YEARS
We have now launched Protect Plus Pay Monthly in store. To find out about these policies and see the T&Cs visit here. We also have an FAQ page.
Add Protect Plus to your product, so there won’t be any surprise repair costs if it’s accidentally damaged during the length of your John Lewis & Partners guarantee.
Protect Plus has been created exclusively for John Lewis & Partners by Domestic & General. We’re working with Domestic & General because of their expertise, hassle-free approach and focus on customer service to get your life and appliances running smoothly again.
ACCIDENTAL DAMAGE - TECHNOLOGY PRODUCTS
THERE’S NO GUARANTEE
IN LIFE THAT ACCIDENTS WILL NEVER HAPPEN
Available for Technology products including TVs, computing, audio products and small electrical products. All technology products you buy from John Lewis & Partners are guaranteed against breakdowns for a minimum of 2, 3 or 5 years.
With Protect Plus you can make sure you’re also covered for accidental damage for 2, 3 or 5 years too to match the length of the guarantee period provided by John Lewis & Partners. So, if you drop your product, knock it over, spill something on it or damage it, you can still have peace of mind.
What’s included?
- Immediate accidental damage cover (including TV screen burn), no excess to pay.
- Worldwide cover - repairs carried out in the UK
- Unlimited call-outs - no surprise repair costs
- Repairs by manufacturer-accredited engineers or by authorised engineers
- A replacement if it can’t be fixed - this might be a refurbished or remanufactured product
- Delivery of your replacement product
- Replacement TV installation
What’s not included?
- If you don’t follow the manufacturer’s instructions and/or installation guidelines
- Failure of items replaceable by you, such as fuses and bulbs
- Loss, theft, cosmetic and deliberate damage
- Breakdown or accidental damage covered by another guarantee
- A mechanical or electrical breakdown
You can purchase Protect Plus at the same time as your product (online or in-store). Alternatively, you can purchase it within 60 days from the date you buy your product or from when it’s delivered to you. Simply call 0333 000 4994.
Please be aware that your policy starts when you receive your appliance, and your documents will arrive shortly after this time
This is an optional policy. It’s designed to meet the demands and needs of customers who wish to insure their electronic appliances and/or households goods against accidental damage.
The policy is provided by Domestic & General Insurance PLC. We are an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice.
You can find more details in the Insurance Product Information Document and the full Terms and conditions
APPLIANCES
LIFE DOESN’T STOP JUST BECAUSE YOUR
WASHING MACHINE, FRIDGE FREEZER OR OVEN DOES
All laundry, cooking and refrigeration appliances you buy from John Lewis & Partners are guaranteed against breakdowns for a minimum of 2 years (3 years for John Lewis & Partners appliances), at no extra cost.
With Protect Plus you can get cover for a total of 5 years and receive accidental damage cover as well..
What’s included?
- Immediate accidental damage cover, no excess to pay.
- Unlimited repair call-outs - no surprise repair costs
- Repairs by manufacturer-accredited engineers or by authorised engineers
- A like-for-like replacement appliance if your’s can’t be fixed - delivery and installation (if it’s needed) are all included.
- Set up and ongoing maintenance support available online or over the phone
- Breakdown cover - when your guarantee expires.
What’s not included?
- If you don’t follow the manufacturer’s instructions and/or installation guidelines
- Failure of items replaceable by you, such as fuses and bulbs
- Loss, theft, cosmetic and deliberate damage
- Breakdown or accidental damage covered by another guarantee
- Disposal of your original product
You can purchase Protect Plus at the same time as your product (online or in-store). Alternatively, you can purchase it within 60 days from the date you buy your product or from when it’s delivered to you. Simply call 0333 000 4994.
Please be aware that your policy starts when you receive your product, and your documents will arrive shortly after this time
This is an optional policy. It’s designed to meet the demands and needs of customers who wish to insure their electronic appliances and/or households goods against breakdown and accidental damage.
The policy is provided by Domestic & General Insurance PLC. We are an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice.
You can find more details in the Insurance Product Information Document and the full Terms and conditions
MOBILE
YOU DON’T REALISE HOW MUCH YOU RELY ON YOUR MOBILE
UNTIL YOU CAN’T USE IT
All technology products you buy from John Lewis & Partners are guaranteed against breakdowns for a minimum of 2 years at no extra cost.
With Protect Plus you can make sure you’re also covered for accidental damage for 2 or 3 years too to match the guarantee provided by John Lewis & Partners, available on Pay as You Go or SIM free mobile phones over the value of £80.
What’s included?
- Pay As You Go or SIM free mobile phones over the value of £80.
- Immediate accidental damage cover, no excess to pay.
- Worldwide cover, repairs carried out in the UK.
- Repairs by manufacturer-accredited engineers or by authorised engineers
- A replacement if it can’t be fixed - this might be a refurbished or remanufactured product
What’s not included?
- Loss, theft, cosmetic damage, neglect or deliberate damage.
- Costs from not being able to use your product or damage to other property.
- Any accessories (other than those provided with your product).
- Mechanical or electrical breakdown
- Costs arising from unauthorised usage
You can purchase Protect Plus at the same time as your product (online or in-store). Alternatively, you can purchase it within 60 days from the date you buy your product or from when it’s delivered to you. Simply call 0333 000 4994.
Please be aware that your policy starts when you receive your product, and your documents will arrive shortly after this time
This is an optional policy. It’s designed to meet the demands and needs of customers who wish to insure their mobile phone against accidental damage.
The policy is provided by Domestic & General Insurance PLC. We are an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice.
You can find more details in the Insurance Product Information Document and the full Terms and conditions
FURNITURE
RELAX KNOWING YOUR FURNITURE
CAN BE COVERED WITH PROTECT PLUS
The duration and conditions of your John Lewis & Partners guarantee will vary depending on furniture type.
With Protect Plus there won’t be any surprise repair costs for the next 5 years. Protect Plus cover includes rips, tears, spills, burns, damage caused by pets (limited to 2 claims) and we’ll replace the product if it can’t be fixed.
What’s included?
- Immediate accidental cover - no excess to pay
- No surprise repair costs
- Repairs by expert technicians for:
- Stains, rips and tears
- Burns, liquid marks and heat rings
- Damage caused by your own pets - limited to 2 claims for the duration of the policy
- Structural damage arising from accidental damage
- A replacement if it can’t be fixed - standard delivery is also included.
What’s not included?
- Cost arising from wear and tear, age and normal use
- Neglect, damage during assembly and deliberate damage
- Structural damage that’s not a result of an accident
You can purchase Protect Plus within 60 days from the date you buy your furniture or from when it’s delivered to you. Simply call 0333 000 4994 or visit a John Lewis & Partners Shop. Please be aware that your policy starts when you receive your product, and your documents will arrive shortly after this time.
This is an optional policy. It’s designed to meet the demands and needs of customers who wish to insure their furniture against accidental damage that causes visible or structural impairments such as staining, ripping, tearing, burn marks, scratching, puncturing, scuffing, chipping, dents or breakages. .
The policy is provided by Domestic & General Insurance PLC. We are an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice.
You can find more details in the Insurance Product Information Document and the full Terms and conditions
Eligibility
- You must be 18 years old or over and resident in the UK
- Your product must have been purchased or (if delivered after purchase) received by you less than 60 days ago and be in good working order when this policy starts
- Your product must have been bought from John Lewis & Partners
Purchasing a policy
- You can purchase a policy with your technology, appliance or mobile product online or in branch
- You can also purchase a policy within 60 days of your product purchase by calling 0333 000 4994.
- You should be aware that extended warranties are available from other high street outlets, insurance companies and other providers. Some household contents insurance policies offer cover for accidental, fire or theft.
My Protect Plus
You’ll be able to create your own My Protect Plus account online for all Protect Plus products (excluding Protect Plus Furniture) at www.myprotectplus.com
- Book and track repairs
- Access and manage your policies in one safe place
- Update your personal details
- Get product maintenance hints, tips and expert advice
It’s simple if you need a repair which is not covered under your John Lewis & Partners guarantee, visit www.myprotectplus.com or call 0333 000 4994, 365 days a year. We’ll help you with your claim and what happens next.
Refunds & Cancellations
You can cancel your Protect Plus policy at any time. Should you wish to cancel your policy, please contact us on 0333 000 4994 (8am to 8pm Monday to Saturday, and 10am to 6pm Sundays and public holidays). Otherwise, please return to store with your documentation and receipt. You do not need to return your product to the store. You can also cancel by visiting www.myprotectplus.com or by writing to Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP.
If you cancel the policy within 45 days from receipt of your documentation or from the policy start date, whichever is later, you will receive a full refund of the premium paid.
After 45 days you may cancel the policy and will receive a pro rata refund of the premium you have paid based on the number of full unexpired months of cover remaining, regardless of whether a claim has been made, except where the Policy has ceased as detailed under ‘Our right to cancel your policy or bring it to an end’ in the Terms & Conditions.
If at any time we arrange to replace your product with a new or refurbished replacement device or give you a gift card settlement, your policy will automatically end. For home appliance policies we’ll then refund the premium paid by you for the remaining full months of your policy. For technology, mobile phone and furniture policies no premium paid will be refunded.
If this policy has been provided free of charge then you are not entitled to a refund.
Complaints
Protect Plus is a Domestic & General product created exclusively for John Lewis & Partners. Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
If you wish to make a complaint regarding Protect Plus or you are unhappy with the service provided, please contact the Domestic & General customer services team on 0333 000 4994, write to Protect Plus, Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP or sign in to myaccount on www.myprotectplus.com
The full Protect Plus complaints handling policy can be found on the Protect Plus website.
If you are not satisfied with how Domestic & General respond to your complaint then you can then ask the Financial Ombudsman Service (FOS) to review your case. Referral of your complaint to the FOS does not affect your right to take legal proceedings. They can be contacted at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, on the website http://financial-ombudsman.org.uk/, or by email at:complaint.info@financial-ombudsman.org.uk
If you purchased an Added Care Policy before 31st March 2020, then you can view your Terms and Conditions
CONTACT DOMESTIC & GENERAL
Find all the information you need to help with your query
GOT A QUERY
VISIT DOMESTIC & GENERAL'S ADVICE CENTRE FOR ADVICE AND SUPPORT
Find out about repairs, plans or payments. Or check out our FAQs, as they may have the answer.
EXISTING CUSTOMERS
LOG IN AND MANAGE YOUR ACCOUNT
My Account helps you to control your plans, appliances and repairs all in one place.
SPEAK TO US
GIVE DOMESTIC & GENERAL A CALL ON 03330004994
CANCEL OR MAKE A COMPLAINT 03330004994
Lines are open from 9am to 5am on weekdays only. Calls to 0333 will cost you no more than 01 or 02 numbers form landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0333 numbers will be part of these.
COMPLAINTS
If you feel that we haven't lived up to your expectations, please let us know. We'd like the chance to put things right.
LOG IN AND MANAGE YOUR ACCOUNT
My Account helps you to control your plans, appliances and repairs all in one place
For information on Added Care policies purchased before 1st April 2020, please reference the Terms and Conditions here