Upcoming changes to our Fitted Bathroom Services
Sorry, we're no longer offering our Fitted Bathroom service and won't be accepting new customers.
If you have any questions regarding an existing order or installation, please see below.
FAQs:
I have an installation date booked. Will you still fit my bathroom?
Yes, if you’ve already agreed a fit date with us, rest assured we’ll complete your project.
I’m expecting a delivery of my bathroom. Will you still complete this?
Yes, if you’ve already agreed a delivery date with us, we’ll still deliver your order.
My bathroom fit is currently ongoing. Will you complete the job?
Yes, we’ll complete it.
I currently have a valid warranty claim. Will you still honour it?
Yes, we’ll continue to support you in your warranty claim until it’s resolved. If you need to contact us, please call 03456 081 070 or email jl.bathrooms@johnlewis.co.uk.
I have a query about a bathroom you fitted. Whom do I contact?
You can reach our team via email at jl.bathrooms@johnlewis.co.uk.
Are any other Home Service areas affected?
No, this doesn’t affect our kitchen installation or curtains, blinds, and shutters services; these will continue to be available as usual.
Fitted Bathrooms – important information
We have now closed our Fitted Bathroom service within John Lewis for any new customers. Rest assured that if you have any queries on your guarantee and warranty from a previous job we are here to support you. Please see further detail below on our Workmanship guarantee and product warranties – and how to get in touch.
Our Workmanship Guarantee
Our guarantee period for workmanship
We will guarantee our installation and fit (our workmanship) for twenty-four months (Guarantee Period) from the date we deem your fit is at practical completion (our workmanship guarantee). If you have any questions or complaints about your installation, or you are not satisfied with the standard of workmanship, please contact us immediately within the Guarantee Period. You can email our After Sales Customer Care Team at jl.kitchen.remedials@johnlewis.co.uk or 0345 608 1070
Our investigations
Where you have notified us of any issues within the Guarantee Period, we will carry out an investigation. If required, you'll need to allow one of our Partners, our insurers or trade professionals to access your property in order to investigate the damage and inspect the works.
Remedial work
Where our investigations conclude that there is a genuine issue with the workmanship, we'll arrange for remedial works to be carried out (you'll need to allow us access to your property), so that we can fix any issues within an appropriate time period from when you notify us.
Failure to notify us within the Guarantee Period
If you fail to notify us within the Guarantee Period we will not be liable in respect of any defects in workmanship. Our guarantee cannot be passed to any third parties and can only be claimed by you.
Extended warranty
A fitted product that has an extended warranty (a warranty which is longer than our workmanship guarantee of twenty-four months), will have a manufacturer warranty and we may charge for the re-installation of a replacement/repaired product. For these products please refer to the manufacturer specific warranty for clarification on inclusions and exclusions of cover.
Product defects
Notifying us
If you have any questions regarding the product or think there is a manufacturing defect you should notify us immediately. You can email our After Sales Customer Care team at jl.kitchen.remedials@johnlewis.co.uk or 0345 608 1070.
Investigation
Where you have notified us of any issues, we will carry out our own investigations of the alleged defect in the products. You will need to grant our Partners, insurers or trade professionals access to your property for our own investigations.
How we will remedy the manufacturing defect
If our investigation establishes that there is a manufacturing defect in the products, we'll remedy the manufacturing defect in one of the following ways: if the manufacturing defect arises within thirty days after the fit, we reserve the right (at your option) to either:
- Repair, replace and reinstall the product (to the extent it is possible) or provide a refund
- If the manufacturing defect arises after thirty days but within six months of the product being fitted, we reserve the right to repair and replace the product
- If the manufacturing defect arises after six months of the product being fitted, you will need to provide evidence to prove that this was a manufacturing defect and not the result of misuse, neglect or fair wear and tear.