Click & collect from our shops

Click & Collect is FREE from your chosen John Lewis & Partners, Waitrose & Partners shop or Co-op shop for orders of £30 and over, or £2 if you spend less. It's a 7-day service, so you can shop with ease over the weekend. Please note though, that you'll be able to collect your order during shopping hours but not browsing time on Sundays.

If you don't live near one of our shops, you also have the option of Collect+ from a local convenience store - find out more 

Click & Collect with Booths food & wine stores

You can collect johnlewis.com orders from Booths grocery stores in Scotforth, Garstang, Ilkley, Settle, Longton, Lytham St Annes and Media City, Salford and Windermere.

The service is still free when you spend £30 or more, and you’ll be offered the option in checkout of collecting from these selected Booths stores if you enter a collection postcode from a relevant area. You’ll also be able to return Click & Collect orders to Booths as long as you collected from there originally.

 Click & Collect with Co-op

You can collect johnlewis.com orders from selected Co-op stores.

The service is still free when you spend £30 or more, and you’ll be offered the option in checkout of collecting from these selected Co-op stores if you enter a collection postcode from a relevant area. You’ll also be able to return Click & Collect orders to Co-op as long as you collected from there originally.

Place your online order before 8pm today and we’ll deliver it to your chosen John Lewis & Partners or Waitrose & Partners shop, ready for you to collect after 2pm tomorrow.

Place your order after 8pm today, and you'll be able to collect it after 2pm the day after tomorrow (so orders placed on Monday after 8pm will be available for collection Wednesday from 2pm).

In order to Click & Collect, all items within your order must be eligible for this type of delivery. If you’re wondering why an item isn’t available for Click & Collect, check the exclusions below.

We'll send you an email when your order is ready, confirming your chosen shop.

If you’ve given us your mobile number, we’ll also send you a text when your order is ready for collection.

We need to see your 9-digit order number from your text message or email, and proof of ID. This can be:

• the payment card you used for the order, or
• a current photo driver's licence or passport

We cannot release your order without seeing your ID.

If you paid entirely with gift vouchers, a gift card, PayPal or Apple Pay, please bring either your passport or photocard driving licence with you as ID.

We're happy for someone else to collect your order, but to prevent fraud, the person you've nominated must present your 9-digit order number and their own photo ID (passport or photo driving licence).

We’ll hold your order in store for 7 days, after which we’ll return the order to the warehouse and refund your account. Please note that this may take up to 14 days to process once the order has left the shop.

When you place your order, you’ll be given options to select a shop that’s convenient to you in terms of geographical location, but you'll be able to select an alternative if that works better. The details of your chosen shop will appear in your email confirmation.

Any time after 2pm, but please wait for our email or text confirmation before you set off. Do check the opening times of your chosen shop as they all differ, and please be aware that you won't be able to collect your order during browsing time on a Sunday, which is available at a number of our shops.

Find your nearest John Lewis & Partners shop

Find your nearest Waitrose & Partners shop

When you arrive, find the Partner managing the queue at the front of the entrance who will show you how to collect your order.

If you only wish to collect an order, you’ll be directed straight to the collection point and won’t be able to do any further shopping. If you wish to shop, please stay in the queue and collect your order as normal when you enter the shop. 

Look for the 'Customer Collection Point' in John Lewis & Partners or the ‘Customer Services’ desk in Waitrose & Partners, where there’ll be a Partner on hand to help.  Some shops also offer self check-in devices. 

Car Park Collect
You can now collect John Lewis orders at selected Waitrose stores without leaving your car – just park in a ‘Car Park Collect’ bay, and a Partner will bring your shopping out to you.

You’ll be able to see if your local Waitrose is offering the service when you select your collection point on the Checkout page. We are currently looking at new shops where we can offer this service.

Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here.

Otherwise, if you were logged in to your johnlewis.com account at time of purchase, you’ll be able to find the order number in your order history. Simply log into your account and click on the relevant purchase to find the order number. Make a note of this and bring it to the shop when you collect.

If you weren’t logged in at time of purchase, we may still be able to release your order if collecting from a John Lewis & Partners store only. Bring your photo ID or passport and quote your name and postcode to the collection Partner at the desk.

To keep your order safe, we don’t let anyone collect on your behalf unless they have your order number and their photo ID.

If you ordered before 8pm, your order will be available to collect the next day from 2pm. If there’s any delay to your order, we’ll text you to let you know.

If you still haven’t received an update after 2pm the following day, track your order online here

If you placed your order after 8pm, it will be delivered the day after next.

You can return a Click & Collect order to:

• any John Lewis & Partners shop, except Heathrow (this is the fastest way to receive a refund)
• any Waitrose & Partners shop (except Walbrook, Kings Cross Station,  Channel Islands, Welcome Break sites and Waitrose & Partners branches within John Lewis & Partners Horsham, Ipswich, Kingston and Watford)
• participating Co-Op and Booths stores

You also have the following options to return your Click & Collect order, so long as the parcel you are returning does not exceed the maximum weight or dimension restrictions of the courier:

• Return to a local shop via Collect+ (as long as there's a Collect+ label on your delivery note)
• Post it back by Royal Mail
• Arrange collection or return your order to a participating myHermes store.

More information on how to return a Click & Collect order using one of these methods.

More information on how to return items from the Channel Islands

Our collection services are only available on items which can be delivered by a single courier, so heavier items which need two people to carry them won’t be suitable for Click & Collect. In addition, items only delivered by our approved suppliers won’t be available for Click & Collect as they'll be delivered direct to your home.

In order to Click & collect, all items within your order must be eligible for this type of delivery and can’t be mixed. If you’d like to Click & collect eligible items, please place a separate order for them.

Yes, apart from John Lewis & Partners Heathrow, Waitrose & Partners Walbrook , Kings Cross Station or the Channel Islands, at Welcome Break sites, or Waitrose & Partners branches within John Lewis & Partners Horsham, Ipswich, Kingston and Watford.

Our order deadline is at 8pm for next day collection; on rare occasions, we may need to bring this forward, but you'll always be shown the earliest collection date in checkout.