Missing or incomplete orders
If your order is incomplete, please bear in mind that different products may be sent out from multiple locations, so they might arrive separately.
For more information, you can view your order status online by signing in to your account and selecting 'View orders'.
You can also contact us about a missing or incomplete order.
Damaged items
You can use our online service to contact us about a damaged item. If you bought the item from one of our stores, returning it to a store may help us to solve your query faster.